The Impression Management System

At Impression MGMT, we believe that everything you do leaves a lasting impression, shaping how others perceive you as a leader and manager. Our unique system, developed over 15 years in the high-pressure environment of the hospitality industry, integrates well-established psychology concepts, professional experience, and rare insights. This system is designed to elevate your ability to lead and manage effectively, ensuring that every person in your orbit experiences you at your best. Unlike traditional coaching methods rooted in corporate or sales settings, the Impression MGMT System focuses on mastering interpersonal dynamics, social intelligence, and adaptability. These principles are at the core of our coaching and teaching, helping you build a leadership style that commands respect and drives results.

Click the tabs below to explore the pillars of the Impression MGMT System.

Learn People & Humans

This pillar emphasizes understanding people at three levels: yourself, one-on-one interactions, and group dynamics. Within each level, we integrate the human behaviors that we all share, setting the stage for genuine empathy. This pillar equips you with the tools to understand people on a deeper level and lead with clarity and confidence.

After undertaking a deep self-assessment, we establish the foundation: the traits and dispositions that you bring to your relationships, then outline goals aimed at adjusting the ratios of each to achieve your optimal style of leadership.

From there, you learn to navigate one-on-one interactions with a keen sense of how you want to be perceived, leading to an authentic connection with people. Finally, you learn to leverage those individual connections to influence and manage teams effectively.

Make Promises & Take Risks

Building a durable rapport with people is essential in leadership, and this pillar focuses on two key ways to achieve that: making promises and taking risks. Leadership is about more than just managing—it’s about showing people you understand what matters to them. When you make promises that align with their values and follow through, it builds the kind of trust that’s essential for lasting relationships.

Leadership also requires stepping outside your comfort zone. Taking calculated risks, grounded in preparation and informed decisions, is what leads to growth. It’s not just about playing it safe; it’s about knowing when to take a leap and when to step up and own the outcomes—even when things don’t go as planned.

That’s where real leadership happens: in the moments where you take responsibility and guide your team through challenges, showing them that growth often comes from risk, not comfort.

Goals & Directions

In the Impression MGMT System, goals are never an endpoint. People often get caught up in reaching destinations and crossing finish lines, but we understand that the road to success has multiple destinations along the way.

Instead of fixating on one end point, we focus on values and motivations, which set our direction. Our progress and distance are determined by our effort—it’s what dictates how far we can go. Most goals act as mile markers, helping us track progress and stay aligned with our direction. Some goals, however, will serve as exits—key moments where we can pause, reflect, or even take a new path for a while.

It’s about manageable steps, gaining momentum, and creating a path that reflects your priorities.

The Ratio Mindset

The Ratio Mindset emphasizes that people are not fixed in their traits, beliefs, or behaviors, but instead exist on a spectrum. It encourages a more flexible and dynamic approach to personal growth, leadership, and decision-making.

By recognizing and adjusting the "ratios" of different characteristics—such as balancing assertiveness and passivity or risk-taking and caution—you can better understand yourself and those you lead. This mindset fosters crucial adaptability, allowing leaders to adjust to the needs of the moment.